Our Team Members

Fast Assist is a team of experienced IT professionals who are ready to assist you with any of your IT support needs. Click on a team member’s name for more information about that team member. Anyone not shown on this page is not an authorized employee of Fast Assist.


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Fred Dickey

Senior IT Support Specialist

Office: 931-298-0555 ext 100

Email: fred@fastassist.biz

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Fred is the owner and founder of Fast Assist. Fred attended college at the University of Tennessee in Knoxville, majoring in Computer Science, after graduating High School in 1990.  Being originally from Nashville TN, Fred boasts over 20 years of professional IT experience, having owned his own IT Support company from 1995 to 2006 when he lived in Knoxville TN.   Fred has also worked on the IT Corporate Help Desk of a major Federal contractor from 2008 to 2011 and has experience with ITIL and Enterprise level application and infrastructure support.  He has worked for several small IT Support companies between then and now before launching Fast Assist on October 2017.

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Matt McDrummond

IT Support Specialist

Office: 931-298-0555 ext 102

Email: matt@fastassist.biz

Matt joined the Fast Assist team on April 1st 2019 as an IT Support Specialist.  Matt boasts over 18 years of ITIL compliant, enterprise level IT experience.  Matt is originally from Oklahoma and attended Rogers State University.  Matt brings his IT experience to the table to enhance Fast Assist’s response time and availability to our client base as we continue to grow.

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Erica Finley

Administrative Assistant

Office: 931-298-0555 ext 101

Email: erica@fastassist.biz

Erica joined the Fast Assist team on February 18th, 2019.  She may be the first person you talk to when you call our office line.  She answers our phones, manages our bookkeeping, provides customer service, helps with our online marketing and if the owner, Fred, isn’t sending out the invoices, she is. She works at our front reception desk at our office at 62 E Second St in Crossville TN.

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Sakora Finley

Customer Service Associate

Office: 931-298-0555 ext 103

Email: sakora@fastassist.biz

Sakora joined the Fast Assist team on January 27th, 2020. She graduated early from Cumberland County High School in the Class of 2019. Sakora is originally from Ohio. She’s an avid Xbox gamer. Her personality and general demeanor makes her an excellent candidate to be a team member at Fast Assist. She works the front reception desk at our office at 62 E Second Street, assisting anyone who brings a computer in for service or needs additional information about what we do, as well as assisting people who have scheduled meetings with any of our IT technicians or consultants. She will also be attending to general and customer support calls from our customer support call queue as well as helping with answering online chat requests from our website.

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