Remote IT Support

Remote IT Support

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Our remote IT Support allows us to rapidly provide support to you or your organization.  We utilize two forms of remote support.  An interactive remote support where we provide you a session ID and you download and execute a remote agent for a one time support session or by use of our Endpoint Manager agent for those who are part of our monthly support plans.

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Service Description

Remote Support is where we remote into your computer either while you are at your computer or, if you are one of our monthly support clients, we can remote into your server or workstation at anytime. As of June 21st, 2019, remote support is billed in half-hour increments with a minimum of one-half hour at $95 per hour ($47.50 per half hour) plus Tennessee state sales tax, unless you are subscribed to one of our monthly support plans.  Remote Support is available for anyone anywhere within the United States. Appointments are booked in 30 minute blocks, but this is not an indication or promise that service will be completed within 30 minutes. Actual time will vary on a case by case basis.

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