Onsite IT Support

Onsite IT Support

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Onsite IT Support is for Change Request projects and on demand break/fix support that is outside of the scope of our monthly flat rate support.  See below for details on service rates and applicable travel charges.

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Service Description

There is a one hour minimum for our break/fix onsite IT support at a rate of $75 per hour plus Tennessee sales tax. Travel outside of Cumberland County TN will be invoiced a travel rate charge of $50 per hour for one-way travel to your location on a per hour basis with a one hour minimum. If you are outside of our normal service area of Cumberland and surrounding counties, we will reach out to you in advance of service if you booked an appointment on our website as additional travel expenses might be involved. Most issues can be dealt with in one to two hours, however, we may reach out to you and extend the scheduled time based upon the information you provide. Also, booking for an hour does not guarantee that services will be completed in exactly one hour. Actual service time may vary. Also, our billable rates might be lower than quoted if you are on one of our monthly support plans.

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