See below about our onsite support and remote support terms and conditions.

We offer onsite computer support in the following and surrounding areas of the Cumberland Plateau Tennessee area:

The following rates are for break/fix service calls, that is you do not have a monthly support plan with us.  For lower rates, you might want to consider one of our monthly support plans.

COVID-19 PROTOCOLS NOTICE:  We have activated several COVID-19 related protocols in how we conduct our services.  Our lobby is closed to the general public, except for authorized visits.  That means you have a scheduled appointment to drop something off or pick something up.  If you need to discuss something with us, you can do so over the phone, by email or via a virtual webinar meeting.  Anyone unauthorized in our lobby who fails to leave upon being told to will be considered trespassing.  This is for the safety of our staff as well as our customers.

Pickup/Drop off protocol:  You will call us in advance to schedule a pickup/drop off.  When you arrive at our lobby, there is a table for you to pickup or drop off a device to be worked on.  The table is sterilized each time it is used for pickup/drop off. Our front door is also sterilized each time someone comes through.  Our lobby is sterilized daily.  If one of our staff members is in our lobby when you arrive, you will wait outside our front door.  They will finish sterilizing the lobby and will unlock the front door for you.  You will then wait until they go back into our reception area and shut the interior door.  There is a sliding glass window in between our lobby and our reception area.  It will be locked at all times as will the interior door.  You may speak to us through the glass and pickup/drop off using the table in the lobby.  We will lock the front door behind you and proceed to sterilize both the lobby and your device in preparation for the next drop off/pickup.  This is the way.

Onsite protocol:  Should an onsite visit to your home or office be necessary, our technician will be practicing no contact pickup/drop off.  Please accommodate them and be mindful of social distancing practices if they must come inside to do work.  They will be equipped with latex gloves, their own hand sanitizer, and Clorox wipes.  They will handle anything that they touch with gloves on and will wipe down all surfaces of the effected work area prior to leaving with Clorox wipes.  Of course, we won’t do this to screens as it can damage the surface of the screen.  We recommend using eye glass cleaner or any other solution appropriate for poly-carbonated materials for wiping down most screens.

Onsite Support – There is a one hour minimum for onsite support at a rate of $75 per hour plus Tennessee sales tax. Travel outside of Cumberland County TN will be invoiced a travel rate charge of $50 per hour for one-way travel to your location on a per hour basis with a one hour minimum. If you are outside of our normal service area of Cumberland and surrounding counties, we will reach out to you in advance of service as additional travel expenses might be involved. Most issues can be dealt with in one to two hours, however, we may reach out to you and extend the scheduled time based upon the information you provide. Also, booking for an hour does not guarantee that services will be completed in exactly one hour. Actual service time may vary. Also, our billable rates might be lower than quoted if you are on one of our monthly support plans.

Remote Support is where we remote into your computer either while you are at your computer or, if you are one of our Remote Monitoring and Management clients, we can remote into your server or workstation at anytime. As of June 21st, 2019, remote support is billed in half-hour increments with a minimum of one-half hour at $75 per hour ($37.50 per half hour) plus Tennessee state sales tax, unless you are subscribed to one of our monthly support plans.  Remote Support is available for anyone anywhere within the United States. Appointments are booked in 30 minute blocks, but this is not an indication or promise that service will be completed within 30 minutes. Actual time will vary on a case by case basis. 

Consultation – If you need consultation for a website, web application, network infrastructure or any other IT related consultation, you can now book our initial consultation with you by choosing this service. Some consultations may be free and others may involve a charge at our regular service rate. It will depend upon what we are consulting on. Consultation may be onsite at your place of business or by phone/online. If onsite, we might reach back out to you to reschedule to accommodate any travel involved. Customers outside of our normal service area might not be able to be consulted onsite. Booking for an hour does not guarantee that our consultation visit will be completed in exactly one hour. Actual time may vary.

About Billing – We bill for all of our services online via Harvest Time & Expense app.  You will receive an email at some point after service is rendered from notifications@harvestapp.com detailing the technician, date, start and end times as well as technician’s notes about what the issue was and/or what was done.  There will also be a PDF attachment copy of the invoice and all web links in the email will point to fastassist.harvestapp.com for the URL.  There will be a link in the email to pay for service via PayPal using either your PayPal account or a major credit card.  You can also mail us a check via our postal mailing address listed on the invoice.   We do not bill or accept payments in advance of services rendered.  We do not take credit cards over the phone.  Absolutely no one from Fast Assist will ever ask you for any form of payment information.  If you ever have any questions or concerns, please send an email to info@fastassist.biz or call us to speak to one of our staff members.

About Our Team – If someone claims to be from Fast Assist but they are not listed on our website as one of our team members, then they do not work for Fast Assist.  We are not aware of any issues like this but we want you to have direct access to our active staff members information, including profile photo, contact information and job title with our company.  We will keep our team page up to date with all current, active staff with your convenience and security in mind.

You can call us at 931-298-0555 Monday thru Friday from 7:30am to 4:30pm or use our online booking system to SCHEDULE AN APPOINTMENT – Click here to schedule an appointment with us automatically.

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