Latest Posts

Service Rate Change Notice
May 27, 2021 News Fred Dickey

Effective June 15th, 2021 Fast Assist is making changes to our service rates. Our regular service rates will be increasing approximately 27% for our onsite, in-shop and remote support services. This will increase our regular hourly rate from $75 per hour to $95 per hour. This will also increase our travel charges for customers outside

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Hotfix for Fast Assist Client Security agent
April 8, 2021 News Fred Dickey

The issue we were experiencing in March with the March 18th update to our Client Security agent now has a permanent fix. Version of the client security agent resolves the issue which impacted QuickBooks, Citrix client and several other apps, all of which utilize virtualization technology within their programs. We will begin re-enabling auto-containment

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Still getting BSOD when printing?
March 31, 2021 News Fred Dickey

The trick is to get your build number higher than where the BSOD’s have occurred with Windows 10 and Kyocera and other printers. There has also been an issue with print rendering involving the initial fix for KB5000802 and KB5000808. What happens when you installed one of the above KB’s is your Windows 10 build

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QuickBooks Issues with our Client Security agent
March 23, 2021 News Fred Dickey

On March 18th, 2021 an update was pushed out to our managed client endpoints for our client security agent that updated the client security agent to version This update began causing an error code to be generated by QuickBooks Desktop that incorrectly indicated a firewall issue even when the company files were hosted on

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The correct way to fix BSOD when printing
March 18, 2021 News Fred Dickey

KB5000802 and KB5000808 broke a lot of endpoints this month with the March 2021 update. The procedure to resolve this has changed over the past few days. Initially the best solution was to remove those updates and pause your updates days. But everything changes at the drop of a hat. Now the correct way

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BSOD KB5000802/808 Update
March 16, 2021 News Fred Dickey

Microsoft released an out of bound update yesterday, KB5001567 that, according to Microsoft, will resolve the issue caused by KB5000802 and KB5000808 involving the Blue Screen error when printing to Kyocera and other printers. We haven’t actually tested this update yet, but below is the official statement from Microsoft. Windows message center | Microsoft Docs

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Introducing Fast Assist SOCaaP MDR
March 16, 2021 News Fred Dickey

Fast Assist now offers a 24/7 human monitored Security Operations Center that provides Managed Detection and Response and a full compliment SIEM platform. Read more about it here SOCaaP Managed Detection and Response (MDR) –

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Fast Assist Endpoint Manager update changes for March 2021
March 15, 2021 News Fred Dickey

The Fast Assist Endpoint Manager and Client Security agents will be receiving an update beginning on March 18th 2021. The biggest change you will notice is that when the pop window comes up to reboot your device due to an update, the focus has been moved off of the reboot option. This is so that

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Windows 10 KB5000802 causes win32kfull.sys BSOD with Kyocera printers
March 10, 2021 News Fred Dickey

Update 3-16-2021 7:32am – Microsoft reports that they have released a fix. Click the link below for our most recent news post concerning this issue. BSOD KB5000802/808 Update – Update 3-11-2021 7:27am – Microsoft has confirmed this issue. When printing to a Kyocera printer, the Windows 10 update KB5000802 may cause a blue

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Fast Assist Phasing Out Harvest Time and Expense
February 9, 2021 News Fred Dickey

We are going to be phasing out Harvest Time and Expense from our technology stack. What this means to our customers is that they will begin receiving invoices from a new email address in the near future with new links for viewing and paying invoices. Your invoice history will be preserved because, at the moment,

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