Who are we?
Can we be trusted?
The answer to those questions is a resounding yes! Let me introduce myself. My name is Fred Dickey and this is my skill set, my gifting, my talent. I have been in the IT Support business for pretty much all of my adult life. I have run an IT support business for about 10 years in Knoxville TN from 1995 to 2005, supporting a wide range of clients from individuals working out of their home to small to medium sized businesses as well as government clients, including the Tennessee Valley Authority. I have worked for Federal contractors like Science Applications International Corporation (SAIC) at their Oak Ridge TN facility as well as worked freelance as an independent contractor for other companies in the area I am currently residing now, Crossville TN.
When it comes to IT, whether you are trying to figure out how to do some simple task in Word that is driving you absolutely nuts, to managing enterprise level applications in an Active Directory environment, I’m your guy. The company I am with, is the one you want to work with, especially if I am in the pilot seat.
You can always open tickets to request help 24/7 and we will respond to you during our normal business hours U.S. Central Time.
This is not some remote support scam where we are going to tell you that you got 5000 viruses and malware on your brand new Windows 10 computer, but we can check your system for you if you did have one of those scams hit you and you fell prey to letting them on your machine. They tend to leave remote access traces around and a good root kit scanning and once over with a professionally experienced set of eyes would be well advised. Unlike the scammers, you won’t hear from us though unless you happen to see one of our social media advertisements or was referred to us by a friend or business colleague and either attempted to contact us or submitted a ticket for help.
We have strong experience in troubleshooting hardware issues, software issues, dealing with web applications like WordPress, cloud based services, servers and network management, Google Apps/Suite, Office 365, Internet of Things including Fitbits, Amazon Alexa Echo and Echo Dot, etc. Whatever tech issue you got, if it involves a PC, router or mobile device, we can probably help. Apple Macs and Linux too. Like we said, lots of experience under the belt.