Service Rate Change Notice

Service Rate Change Notice
May 27, 2021 Comments Off on Service Rate Change Notice News Fred Dickey

Effective June 15th, 2021 Fast Assist is making changes to our service rates.

Our regular service rates will be increasing approximately 27% for our onsite, in-shop and remote support services. This will increase our regular hourly rate from $75 per hour to $95 per hour. This will also increase our travel charges for customers outside of Cumberland County but not on one of our monthly plans from $50 to $60 per travel hour.

This rate will only impact our monthly support clients for services that fall outside of the scope of their Service Level Agreements. For example, if you are on the Fast Assist Essentials plan with unlimited remote support and we have to come out onsite for something, your rate will now be $85 per hour for out of scope work. That’s a 10% savings off our regular rate of $95 per hour. For customers on our Fast Assist Pro Monthly Support plans that include unlimited remote and onsite support for maintaining what you have, we will still quote you in advance for projects outside the scope of your Service Level Agreements. Refer to your SLA for a detailed list of tasks that are covered in-scope.

If you have a WatchGuard Firewall with us, utilize our managed backup services or subscribe to any of our other services such as Host My Calls VoIP phone services (through Fast Assist) you will also get a 10% discount off of your services. You can combine that discount with the discount for having our Fast Assist Essentials or Fast Assist Pro Monthly Support plans to get a total of 20% discount off of out of scope quoted projects, meaning our discounted service rate will be $75 per hour for you as a reward for choosing Fast Assist for all of your IT needs.

We will be updating our website to reflect these new rates effective June 15th, 2021.

We thank you for choosing Fast Assist for your Managed and Unmanaged IT Service needs.

Share this:
About The Author
Fred Dickey Fred is the owner and founder of Fast Assist. Fred attended college at the University of Tennessee in Knoxville, majoring in Computer Science, after graduating High School in 1990. Being originally from Nashville TN, Fred boasts over 20 years of professional IT experience, having owned his own IT Support company from 1995 to 2006 when he lived in Knoxville TN. Fred has also worked on the IT Corporate Help Desk of a major Federal contractor from 2008 to 2011 and has experience with ITIL and Enterprise level application and infrastructure support. He has worked for several small IT Support companies between then and now before launching Fast Assist on October 2017.