Windows 10 KB5000802 causes win32kfull.sys BSOD with Kyocera printers

Windows 10 KB5000802 causes win32kfull.sys BSOD with Kyocera printers
March 10, 2021 Comments Off on Windows 10 KB5000802 causes win32kfull.sys BSOD with Kyocera printers News Fred Dickey

Update 3-16-2021 7:32am – Microsoft reports that they have released a fix. Click the link below for our most recent news post concerning this issue.

BSOD KB5000802/808 Update – FastAssist.biz

Update 3-11-2021 7:27am – Microsoft has confirmed this issue.

https://docs.microsoft.com/en-us/windows/release-health/status-windows-10-20h2#1570msgdesc


When printing to a Kyocera printer, the Windows 10 update KB5000802 may cause a blue screen error citing win32kfull.sys as the failure point.

We have had at least one customer to call in with this issue. KB5000802 was released on 3/9/2021 by Microsoft and is a security update so it was likely automatically pushed to many endpoints. The blue screen error occurs upon printing, usually to a Kyocera printer.

The current fix is to uninstall this specific update and pause Windows updating for 7 days. We can execute a PowerShell script to automatically remove this update from your endpoint if you are experiencing this issue and your endpoint has our endpoint manager agent installed. Another fix reported is to switch to Microsoft PCL 6 printer drivers, but we have not confirmed this as an effective work around.

This may also effect other printers such as Ricoh, Zebra and others.

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About The Author
Fred Dickey Fred is the owner and founder of Fast Assist. Fred attended college at the University of Tennessee in Knoxville, majoring in Computer Science, after graduating High School in 1990. Being originally from Nashville TN, Fred boasts over 20 years of professional IT experience, having owned his own IT Support company from 1995 to 2006 when he lived in Knoxville TN. Fred has also worked on the IT Corporate Help Desk of a major Federal contractor from 2008 to 2011 and has experience with ITIL and Enterprise level application and infrastructure support. He has worked for several small IT Support companies between then and now before launching Fast Assist on October 2017.