The correct way to fix BSOD when printing

The correct way to fix BSOD when printing
March 18, 2021 Comments Off on The correct way to fix BSOD when printing News Fred Dickey

KB5000802 and KB5000808 broke a lot of endpoints this month with the March 2021 update. The procedure to resolve this has changed over the past few days. Initially the best solution was to remove those updates and pause your updates days.

But everything changes at the drop of a hat. Now the correct way to fix the issue is to apply KB5001567 update after those updates are installed. Microsoft recommends only installing this if you are experiencing BSOD on Kyocera and the like when printing but we have also seen huge performance hits from those updates on some endpoints as well that were also resolved by removing the update and KB5001567 seems to resolve that as well.

The easiest way to do this is to make sure you are on Windows 10 Feature Update Build 20H2. If you are not, go to Windows Updates in settings and click on the build 20H2 being advertised. It will be a link that says “Download and Install” in blue.

After your endpoint restarts from that feature update or if you are already on build 20H2 you will see under Optional Updates KB5001567 being advertised. It too will have a “Download and Install” blue link next to it. Click that and let it do it’s thing and you will be past the nightmare known as the March 2021 security update.

UPDATE: 03-21-2021

If you begin experiencing issues with print jobs missing part of the document after applying KB5001567 you must also install the optional update KB5001649 to resolve that issue.

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About The Author
Fred Dickey Fred is the owner and founder of Fast Assist. Fred attended college at the University of Tennessee in Knoxville, majoring in Computer Science, after graduating High School in 1990. Being originally from Nashville TN, Fred boasts over 20 years of professional IT experience, having owned his own IT Support company from 1995 to 2006 when he lived in Knoxville TN. Fred has also worked on the IT Corporate Help Desk of a major Federal contractor from 2008 to 2011 and has experience with ITIL and Enterprise level application and infrastructure support. He has worked for several small IT Support companies between then and now before launching Fast Assist on October 2017.