Still getting BSOD when printing?

Still getting BSOD when printing?
March 31, 2021 Comments Off on Still getting BSOD when printing? News Fred Dickey

The trick is to get your build number higher than where the BSOD’s have occurred with Windows 10 and Kyocera and other printers. There has also been an issue with print rendering involving the initial fix for KB5000802 and KB5000808. What happens when you installed one of the above KB’s is your Windows 10 build version was updated to a version number ending in .867. For example with 20H2 it is 19042.867 for the version number. If your build version ends with .867 you are guaranteed to have the BSOD issue when using OEM print drivers with Kyocera.

It’s best to go ahead and install build 20H2 if you haven’t already because you will likely have issues after updating to 20H2 later and will need to reapply one of optional updates that resolves the issue for your build of Windows 10.

KB5001567, KB5001649 and KB5000842 are all optional cumulative updates and will all propel you to a higher version that is 19042.870 or above where the BSOD bug doesn’t exist. So when/if you see any of these optional updates being advertised, install any one of them to fix the BSOD bug, but know that KB5001567 can cause print rendering issues so you likely won’t see it advertised anymore.

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About The Author
Fred Dickey Fred is the owner and founder of Fast Assist. Fred attended college at the University of Tennessee in Knoxville, majoring in Computer Science, after graduating High School in 1990. Being originally from Nashville TN, Fred boasts over 20 years of professional IT experience, having owned his own IT Support company from 1995 to 2006 when he lived in Knoxville TN. Fred has also worked on the IT Corporate Help Desk of a major Federal contractor from 2008 to 2011 and has experience with ITIL and Enterprise level application and infrastructure support. He has worked for several small IT Support companies between then and now before launching Fast Assist on October 2017.