QuickBooks Issues with our Client Security agent

QuickBooks Issues with our Client Security agent
March 23, 2021 Comments Off on QuickBooks Issues with our Client Security agent News Fred Dickey

On March 18th, 2021 an update was pushed out to our managed client endpoints for our client security agent that updated the client security agent to version 12.7.0.8525. This update began causing an error code to be generated by QuickBooks Desktop that incorrectly indicated a firewall issue even when the company files were hosted on the same endpoint. The actual issue is related to our auto containment. We have also seen this impact Citrix as well.

Auto containment is the security layer of our client security that blocks 100% of unknown processes by auto containing the process at the OS Kernel API layer and therefore not allowing anything that hasn’t already established a file verdict to make permanent changes to the device. It’s a patented technology that makes our endpoints immune to ransomware. We have the ability to white list processes that we trust at an administrative level and our software vendor, Comodo Cybersecurity, also assigns verdicts to processes. Using Valkyrie, the verdiciting system for our client security agent, Comodo Cybersecurity has a 4 hour SLA on verdicting unkown processes. They also generate detailed reports of what analysis revealed about the process as well as a killchain report for processes identified as malicious.

Our software vendor is aware of the issue and their software engineers are working on a permanent fix. In the meantime, we have a temporary fix for those clients that are effected and we have applied that fix to clients that have reached out to us to report the issue.

March seems to be the fun month of updates gone awry.

We will update this article once a permanent fix is released.

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About The Author
Fred Dickey Fred is the owner and founder of Fast Assist. Fred attended college at the University of Tennessee in Knoxville, majoring in Computer Science, after graduating High School in 1990. Being originally from Nashville TN, Fred boasts over 20 years of professional IT experience, having owned his own IT Support company from 1995 to 2006 when he lived in Knoxville TN. Fred has also worked on the IT Corporate Help Desk of a major Federal contractor from 2008 to 2011 and has experience with ITIL and Enterprise level application and infrastructure support. He has worked for several small IT Support companies between then and now before launching Fast Assist on October 2017.