Improvements to Fast Assist Uptime Downtime Monitoring

Improvements to Fast Assist Uptime Downtime Monitoring
November 11, 2020 Comments Off on Improvements to Fast Assist Uptime Downtime Monitoring News Fred Dickey

Our vendor has updated the web interface for our external uptime/downtime monitor where we display uptime and downtime metrics for internet interfaces, websites and cloud services that we monitor.

One of the first changes is the look and feel of the interface. As you can see below, the graphs now read from right to left in chronological order and each individual day is represented by a colored bar. Green is 100% up. Orange means a small outage or disruption. Red means a significant outage to service. Hovering your mouse over the color bar representing a specific day will reveal the date and percentage of time of the outage on that date.

If you click on the View Full History option, you will be greeted with a calendar view as depicted below.

If you click on a specific monitor, you can click on the bell icon to the top right and subscribe to that monitor to get an email alert should that monitor go down for any reason.

There is also a full screen mode and audible alarm setting so that you can be alerted through that method of a downtime as well.

We can also create customized uptime/downtime status pages for our clients that have multiple internet interfaces and/or websites and servers that they would like to be monitored in this manner.

We automatically monitor through this system any client that we manage a WatchGuard firewall for with a static IP address. We also monitor websites and other cloud based servers that we manage through this platform.

For in-house servers, we track their uptime/downtime through our Endpoint Manager agent that automatically generates a ticket and logs uptime/downtime for a given server.

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About The Author
Fred Dickey Fred is the owner and founder of Fast Assist. Fred attended college at the University of Tennessee in Knoxville, majoring in Computer Science, after graduating High School in 1990. Being originally from Nashville TN, Fred boasts over 20 years of professional IT experience, having owned his own IT Support company from 1995 to 2006 when he lived in Knoxville TN. Fred has also worked on the IT Corporate Help Desk of a major Federal contractor from 2008 to 2011 and has experience with ITIL and Enterprise level application and infrastructure support. He has worked for several small IT Support companies between then and now before launching Fast Assist on October 2017.