Fast Assist COVID-19 Response Update

Fast Assist COVID-19 Response Update
April 29, 2020 Comments Off on Fast Assist COVID-19 Response Update News Fred Dickey

Hey everyone. I just wanted to do a quick update concerning our COVID-19 response as it’s been over 30 days since we last updated. Wow how time flies. Anyhow, we are still offering no contact drop off and delivery in our lobby with an advanced scheduled appointment. Please continue to give us a heads up when picking up or dropping off. The only exception to a scheduled appointment are our shipping deliveries which we track electronically and already expect their arrivals.

In light of the reopening process that is taking place this week for the State of Tennessee, we will continue to follow our existing COVID-19 protocols when going onsite to a customer site or doing a no contact drop off or delivery.

Even after all restrictions are removed regarding COVID-19, we will continue to offer no contact drop off/pickup through out the month of May and possibly into June for our customers but will unlock our sliding glass reception window and allow customer the option of interacting with us through the window. We are using the dine-in restaurant protocols as guidance for when we will also lift our no contact restrictions. Basically, when the masks and gloves are able to come off at the restaurants is when we will unlock our window and allow more than vocal interaction through the glass. Whenever that occurs.

In the meantime, it will be the same as we have been doing for the past month in how we operate. We hope all of our customers understand. Thank you for choosing Fast Assist as your IT Solutions provider and success partner.

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About The Author
Fred Dickey Fred is the owner and founder of Fast Assist. Fred attended college at the University of Tennessee in Knoxville, majoring in Computer Science, after graduating High School in 1990. Being originally from Nashville TN, Fred boasts over 20 years of professional IT experience, having owned his own IT Support company from 1995 to 2006 when he lived in Knoxville TN. Fred has also worked on the IT Corporate Help Desk of a major Federal contractor from 2008 to 2011 and has experience with ITIL and Enterprise level application and infrastructure support. He has worked for several small IT Support companies between then and now before launching Fast Assist on October 2017.