Remote Support Change in Billing

Remote Support Change in Billing
June 21, 2019 Comments Off on Remote Support Change in Billing Uncategorized Fred Dickey

We have changed our billing policy on remote support after getting feedback from one of our customers.

Effective Today, June 21st, 2019, for break/fix remote support where you do not have a monthly support plan with us, our service rate will be billed in half hour increments with a minimum of one-half hour.

This means that if you call us for support and we remote in and get you fixed in five to 18 minutes, you will be charged $37.50 plus sales tax instead of $75 plus sales tax under a one hour minimum.

We haven’t changed our hourly rate, just the increments that will bill in. Onsite support will remain in one-hour increments with a one-hour minimum at our $75 per hour rate.

Please also note that if we are onsite for one hour and 5 minutes or even one hour and 10 minutes for a break/fix service call, we do not charge 2 hours for onsite. We round down until we exceed the 14 minute threshold.

We hope this billing policy change will make our remote support offering more enticing to potential customers.

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About The Author
Fred Dickey Fred is the owner and founder of Fast Assist. Fred attended college at the University of Tennessee in Knoxville, majoring in Computer Science, after graduating High School in 1990. Being originally from Nashville TN, Fred boasts over 20 years of professional IT experience, having owned his own IT Support company from 1995 to 2006 when he lived in Knoxville TN. Fred has also worked on the IT Corporate Help Desk of a major Federal contractor from 2008 to 2011 and has experience with ITIL and Enterprise level application and infrastructure support. He has worked for several small IT Support companies between then and now before launching Fast Assist on October 2017.