Fast Assist RMM Agent

Fast Assist RMM Agent
October 24, 2018 Comments Off on Fast Assist RMM Agent Main Fred Dickey

So what can we do with our Remote Monitoring and Management agent?

You mean other than providing remote support, monitoring the status of and getting alerts from the Fast Assist Client Security antivirus, having the serial numbers and specs of your devices on file in the cloud in the event they get lost or stolen, being able to locate, lock and emit a siren on any mobile devices that our RMM agent is installed on?

Well, we can also do pretty much anything with managing your Windows device that could be done with Active Directory.  This includes automatically creating URL shortcuts for cloud based apps that your end users use right on their desktops, enforcing workstation lock policies when devices are left unattended, mapping network drives, configuring One Drive settings and various other remote registry modifications, etc.

The RMM agent can redeploy these settings automatically on a consistent basis so even if your end users delete shortcuts, it will simply recreate them.  We setup a URL shortcut for Office 365 and our own website using the favicons of those respective sites as the shortcuts icon.  Now we just assign those policies to the device groups we want them to show up on and the scripts take care of the rest.

It’s like having Group Policy Objects without needing a server or Active Directory.

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About The Author
Fred Dickey Fred is the owner and founder of Fast Assist. Fred attended college at the University of Tennessee in Knoxville, majoring in Computer Science, after graduating High School in 1990. Being originally from Nashville TN, Fred boasts over 20 years of professional IT experience, having owned his own IT Support company from 1995 to 2006 when he lived in Knoxville TN. Fred has also worked on the IT Corporate Help Desk of a major Federal contractor from 2008 to 2011 and has experience with ITIL and Enterprise level application and infrastructure support. He has worked for several small IT Support companies between then and now before launching Fast Assist on October 2017.