More Convenience, Better Service

More Convenience, Better Service
September 19, 2018 Comments Off on More Convenience, Better Service Uncategorized Fred Dickey
We now have our website news feed tied into our Twitter and Facebook accounts, so now anything we post in our news feed on our website automatically shows on our Twitter page and Facebook page.  You can also subscribe to our email list from our website if you do not follow social media.
You can now book appointments with our techs online for your convenience. When you book an appointment, our system will show you real time availability. No need to call us to see if we can schedule you in for support. You can book an appointment automatically by going to our website and clicking the “Book an Appointment” link. We also have a “Book an Appointment” button on our Facebook page.
Speaking of support, we now offer several tiers of onsite/remote support plans that you can subscribe to. Details about these support plans can be found on our website and we can quote you a monthly support plan that is geared towards your size of organization from small to large businesses. By being subscribed to one of our premium support plans, you can get discounted hourly rate for our services, not to mention bundled time per month and a Service Level Agreement (SLA) for guaranteed response time.
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About The Author
Fred Dickey Fred is the owner and founder of Fast Assist. Fred attended college at the University of Tennessee in Knoxville, majoring in Computer Science, after graduating High School in 1990. Being originally from Nashville TN, Fred boasts over 20 years of professional IT experience, having owned his own IT Support company from 1995 to 2006 when he lived in Knoxville TN. Fred has also worked on the IT Corporate Help Desk of a major Federal contractor from 2008 to 2011 and has experience with ITIL and Enterprise level application and infrastructure support. He has worked for several small IT Support companies between then and now before launching Fast Assist on October 2017.