About Us

Fast Assist is a Managed Services Provider (MSP), Managed Security Services Provider (MSSP) and Microsoft Cloud Partner that offers a wide range of IT related services including break/fix service as well as pro-active managed service for your IT infrastructure from endpoint devices to your internet firewall/router. We service both individuals and businesses with our primary focus on business customers.  In office visits are by appointment only and may be booked here on our website.  Availability shown is in real time.

We offer onsite service to the Cumberland Plateau area including Crossville, Sparta, Cookeville, Harriman, Rockwood and Kingston TN.  We are fully insured including Tech Error & Omission and Cyber Breach insurance as required by some of our clientele in the legal and real estate business sectors.  We are also a WatchGuard reseller for WatchGuard network security appliances.

With over 20 plus years of professional experience in the IT industry and working with all types of clients from individuals to small businesses to enterprise level corporations to government entities, our staff offers you professional expertise that is unsurpassed.  All of our staff is strongly vetted with thorough background checks, capable of passing Federal level security clearance.

Features

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Endpoint Management

Our Endpoint Management plans reduce your Total Cost of Ownership and gives you the highest level of endpoint protection available on the market.

Remote Support

Remote Support Description

Onsite Computer Support

We offer Break/Fix as well as Monthly Onsite Computer Support. Whether you have an issue with a slow computer, think you might have a virus or whatever issue you are having, we can help. We service Windows based PC's, Apple Mac's and Linux based systems.

Endpoint Management

Our Endpoint Management plans reduce your Total Cost of Ownership and gives you the highest level of endpoint protection available on the market.

Remote Support

Remote Support Description

Onsite Computer Support

We offer Break/Fix as well as Monthly Onsite Computer Support. Whether you have an issue with a slow computer, think you might have a virus or whatever issue you are having, we can help. We service Windows based PC's, Apple Mac's and Linux based systems.

Endpoint Management

 

Our Endpoint Management plans reduce your Total Cost of Ownership and gives you the highest level of endpoint protection available on the market.

Our Endpoint Management plans come in three tiers of support.

Read More…..

Remote Support

Remote Support is where we remote into your computer either while you are at your computer or, if you are one of our Fast Assist Essentials, Pro or The Works customers, we can remote into your server or workstation at anytime.

Read More….

Onsite Computer Support

We offer Break/Fix as well as Monthly Onsite Computer Support. Whether you have an issue with a slow computer, think you might have a virus or whatever issue you are having, we can help. We service Windows based PC’s, Apple Mac’s and Linux based systems.

Read More….

Endpoint Management

 

Our Endpoint Management plans reduce your Total Cost of Ownership and gives you the highest level of endpoint protection available on the market.

Our Endpoint Management plans come in three tiers of support.

Read More…..

Remote Support

Remote Support is where we remote into your computer either while you are at your computer or, if you are one of our Fast Assist Essentials, Pro or The Works customers, we can remote into your server or workstation at anytime.

Read More….

Onsite Computer Support

We offer Break/Fix as well as Monthly Onsite Computer Support. Whether you have an issue with a slow computer, think you might have a virus or whatever issue you are having, we can help. We service Windows based PC’s, Apple Mac’s and Linux based systems.

Read More….

    • Endpoint Management
    • Remote Support
    • Onsite Computer Support

 

Our Endpoint Management plans reduce your Total Cost of Ownership and gives you the highest level of endpoint protection available on the market.

Our Endpoint Management plans come in three tiers of support.

Read More…..

Remote Support is where we remote into your computer either while you are at your computer or, if you are one of our Fast Assist Essentials, Pro or The Works customers, we can remote into your server or workstation at anytime.

Read More….

We offer Break/Fix as well as Monthly Onsite Computer Support. Whether you have an issue with a slow computer, think you might have a virus or whatever issue you are having, we can help. We service Windows based PC’s, Apple Mac’s and Linux based systems.

Read More….

Our Team Members

Fast Assist is a team of experienced IT professionals who are ready to assist you with any of your IT support needs. Click on a team member's name for more information about that team member. Anyone not shown on this page is not an authorized employee of Fast Assist.

Matt McDrummond

IT Support Specialist

Erica Finley

Administrative Assistant

Fred Dickey

Senior IT Support Specialist

Our Latest News

Data Loss Prevention

It is natural to assume that storing data in the cloud is less secure than keeping it onsite on a device such as an in-house server. The reality is that...

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Security, Security, Security

The old saying used to be location, location, location when it came to running a business, and that’s probably still true to a degree for physical location of retail spots....

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